Information We Collect

Information You Provide to Us

When you place an order, request samples, fill out a form, or contact us, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Trade type (such as homeowner, contractor, designer, builder, or business)
  • Business name (if applicable)
  • Payment information (processed securely by third-party payment providers)

We do not require customers to create an account to complete checkout.

Information Collected Automatically

When you visit our Site, we automatically collect certain information, including:

  • IP address
  • Browser type and device information
  • Pages viewed and interactions on the Site
  • Time spent on pages
  • Referring website or traffic source
  • Website clicks and navigation behavior

This data helps us understand how visitors use our Site and improve performance.

How We Use Your Information

We use your information to:

  • Process and fulfill orders and sample requests
  • Communicate with you about orders, shipping, and inquiries
  • Understand customer trade types and demographics
  • Improve our products, services, and website experience
  • Send marketing communications (if you opt in)
  • Measure website performance and advertising effectiveness
  • Detect and prevent fraud or misuse

Marketing and Advertising

We use marketing and analytics tools to better understand customer behavior and improve our advertising efforts. This may include:

  • Email marketing communications
  • Website analytics and tracking tools
  • Advertising platforms such as Google and Meta (Facebook and Instagram)

You may opt out of marketing emails at any time by using the unsubscribe link included in our communications.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enable core website functionality
  • Remember user preferences
  • Analyze website traffic and usage
  • Support marketing and advertising campaigns

You can control or disable cookies through your browser settings. Disabling cookies may impact certain features of the Site.

Sharing Your Information

We share your personal information only when necessary to operate our business, including with:

  • Shopify, our ecommerce platform
  • Payment processors
  • Shipping and logistics providers
  • Marketing and analytics service providers

We do not sell your personal information.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders and services
  • Maintain business and financial records
  • Comply with legal obligations
  • Improve business operations

Your Rights

If you are a U.S. resident, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your information
  • Opt. out of marketing communications

To exercise these rights, please contact us using the information below.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

For questions about this Privacy Policy or your personal data, please contact us at:

Email: contact@urbandistrict.com

Business Name: Urban District Inc.