Shipping Policy

Our Shipping Philosophy

Reliable delivery is critical to your project timeline. Our shipping policies are designed to provide speed, transparency, and predictability—so you can order with confidence and plan without uncertainty.

How Shipping Rates Are Calculated

Shipping rates are calculated based on delivery region and total order weight. We use flat, tiered pricing by weight range to keep shipping costs simple and predictable.

All shipping costs are clearly displayed at checkout before your order is placed.

Parcel Shipping (Under 150 lbs)

Orders weighing under 150 lbs ship via parcel carriers.

  • Overnight shipping available
  • 1–2 business day shipping available
  • Tracking provided on all parcel shipments

Parcel shipping is ideal for smaller or time-sensitive orders.

Freight Shipping (Over 150 lbs)

Orders weighing over 150 lbs ship via freight carriers.

  • Estimated delivery: 3–5 business days
  • Secure palletized shipping for heavy materials
  • Delivery coordination and tracking included

Freight shipping is optimized for bulk materials and large orders.

White Glove Freight Delivery

For freight orders, we offer White Glove Delivery Services for commercial and job-site deliveries.

White glove service may include:

  • Scheduled delivery coordination
  • Delivery directly into your job site or designated area
  • Reduced handling risk for heavy materials

Availability and pricing for white glove services are shown at checkout or confirmed by our support team.

Delivery Timeframes & Communication

Estimated delivery times are provided at checkout and confirmed once your order ships. While transit times may vary due to location, carrier conditions, or external factors, we proactively communicate updates whenever possible.

Damaged or Incorrect Shipments

If your order arrives damaged, incomplete, or incorrect, contact us within 48 hours of delivery so we can resolve the issue promptly.

To help us process your request efficiently, we may require:

  • Clear photos of the damaged product
  • Photos of the original packaging and pallet (if applicable)
  • Your order number

Once the claim is reviewed and verified, we will arrange a replacement, exchange, or appropriate resolution as quickly as possible.

For freight deliveries, we strongly recommend inspecting the shipment upon arrival and noting any visible damage with the carrier at the time of delivery.

All damage claims are subject to review and approval based on the information provided.

Our Commitment to Fairness

We believe shipping should be simple, fair, and transparent. Our policies are designed to protect both our customers and our ability to deliver high-quality materials at competitive prices—without hidden fees or unnecessary friction.

Our Long-Term Commitment

As we scale, we continue to invest in better logistics, faster delivery options, and lower shipping costs. Our goal is to make high-quality materials easier and more affordable to deliver—every order, every time.

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