Returns & Exchanges
If you’re unsatisfied with your purchase, we’re here to help.
Return Policy
Our Commitment to You
Our goal is to earn your trust for the long term. If a product doesn’t meet your expectations, we’ve designed our returns and exchanges process to be simple, fair, and customer-first—because confidence in every order matters.
Easy Returns & Exchanges
Most products can be returned or exchanged within 30 days of delivery, provided they are unused and in their original condition. Whether you need a refund or a replacement, we aim to make the process straightforward and stress-free.
No Restocking Fees
Unlike traditional tile retailers, we do not charge restocking fees for returns or exchanges. We believe customers should never be penalized for making a careful purchasing decision.
Quality Issues — We’ll Make It Right
If you receive a product that is damaged, defective, or does not meet quality expectations, contact us immediately. We will work with you to resolve the issue quickly—through an exchange, replacement, or refund.
How to Start a Return or Exchange
- Contact our support team with your order details
- Let us know whether you’d like a return or an exchange
- We’ll provide clear instructions and handle the rest
Our focus is on solving the issue, not creating obstacles.
Fast, Transparent Refunds
Once a returned product is received and inspected, refunds are processed promptly using the original payment method. Exchanges are shipped as quickly as possible to minimize delays.
Built for Long-Term Trust
We believe clear, generous return and exchange policies are not a cost—they’re an investment. By removing friction and standing behind our products, we earn loyalty, repeat business, and long-term relationships.
Why This Policy Exists
We want you to order with confidence. This policy reflects our belief in our products and our commitment to putting customers first—every time.